Sharpe Trade Services Privacy Policy

Privacy Policy

Last updated: 1 January 2016

Sharpe Services (“we”, “our”, “us”) is committed to protecting the personal information and credit‑related information (“credit information”) that we collect and hold about you. This Policy outlines how we manage your personal and credit information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs) and Part IIIA (Credit Reporting).

By voluntarily providing your personal or credit information, you agree to the terms of this Policy. Any updates to this Policy will be published on our website.

Please note that our website may contain links to external sites. Once you leave our website, this Policy no longer applies.

Collection of Personal Information

The personal information we may collect and hold includes:

your first and last name
your email address
your phone number
your postal address
your gender and age
your employment status
your energy bills
whether you are a homeowner or renter

We do not seek sensitive personal information such as health data, religious beliefs, or ethnic origin.

Cookies

We may use cookies or similar technologies to collect data when you access our website. Cookies are small files stored on your device. Information collected may include:

your server address
your top‑level domain name (e.g., .com, .gov, .au)
the date and time of your visit
the pages you accessed
the site you visited immediately prior
your browser type

How We Collect Personal and Credit Information

We may collect information:

directly from you when you enquire about our services
during or after the provision of our services
when you use our website or complete online forms

Where it is unreasonable or impracticable to collect information directly from you, we may obtain it from third parties, such as publicly available records. We may also collect credit information from other credit providers, subject to legal restrictions.

You may choose not to provide certain information, but this may limit our ability to supply some or all of our goods or services.

Use, Disclosure & Purpose

We collect, hold, and disclose your personal and credit information for purposes including:

providing our goods and services
promoting and marketing our products and services (unless you opt out)
personalising your website experience
researching customer needs and improving our offerings
sending advertising or marketing material relating to us, our clients, or business partners (unless you opt out)
any other purpose related to the above

We will only use your information for the primary purpose for which it was collected, a related purpose you would reasonably expect, or otherwise with your consent.

We may disclose your information to third parties who assist us in providing, managing, or administering our services. These parties will handle your information in accordance with their own privacy policies. Third parties may include:

service providers engaged by us
marketing and digital agencies (e.g., for sending newsletters)
our website hosting or software providers

We do not disclose personal information to overseas recipients.

Quality, Access & Correction of Information

You may request access to, or correction of, the personal information we hold about you. Requests must be made in writing to our Privacy Officer using the contact details provided below.

We will verify your identity (or authority to act on behalf of another individual) before granting access. We will respond within a reasonable time, and if access is granted, it will be provided within 30 days.

We may refuse access where:

providing access would be unlawful
we are required or authorised by law to refuse access
access would likely prejudice enforcement‑related activities

Requests for correction will also be addressed within 30 days unless otherwise agreed. If we refuse your request, we will provide written reasons and information on how to lodge a complaint.

If we correct your credit information, we will notify relevant third parties where practicable.

Online Advertising

We use Google AdWords Remarketing to display targeted advertisements based on your interactions with our website. A cookie placed on your device enables us to show ads relevant to the pages you have viewed. This cookie does not identify you or provide access to your computer.

You may opt out of Google AdWords Remarketing via Google’s Ads Preferences Manager or opt out of third‑party vendor cookies at: www.networkadvertising.org/choices/

Storage and Security

Your personal and credit information may be stored in physical files, on our servers, or on computers with appropriate security and backup systems. Information collected via our website or stored electronically is protected through physical, technical, and procedural safeguards.

We take reasonable steps to protect your information from loss, misuse, interference, unauthorised access, modification, or disclosure. Measures include:

confidentiality requirements for employees
secure document storage policies
system access controls
identity verification procedures
controlled access to our premises
website security protections

Dealing With Us Anonymously

Where lawful and practicable, you may interact with us anonymously or under a pseudonym, such as when making general enquiries. However, anonymity is not practicable when purchasing goods or engaging our services.

Credit Information – Notifiable Matters

In accordance with the Privacy Act, we may disclose your personal and credit information to credit reporting bodies for the purpose of reporting payment defaults relating to credit provided to you.

Complaints

If you believe we have breached this Policy or the Privacy Act, you may submit a written complaint via email or post using the contact details below. Please include your contact information so we can respond.

We will review your complaint and respond within 30 days. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner.

Contact Us

You may contact us to:

request access to your personal information
make a privacy‑related complaint
enquire about how your information is collected or used
discuss any matter relating to this Policy
opt out of direct marketing

Phone: 8262 5000 Email: [email protected] Postal Address: 51 Port Road, Thebarton, SA 5031

Privacy Policy