Reliable Solar Fix Down South: How We Restored Sue’s System

Sue’s Request

Sue reached out after noticing her solar system wasn’t performing as it should. She suspected the panels weren’t working effectively and asked us to carry out an inspection and service.

Our Solution

On arrival, our technician quickly diagnosed the problem: the existing 4.2kW Growatt inverter was in fault mode and no longer producing power. We carried out a full system check, including insulation resistance testing, cleaning all 22 panels, and inspecting wiring, racking, and clamps. Everything else was in good condition, meaning the inverter was the only issue.

We supplied and installed a new 4.2kW GoodWe inverter with a 5-year warranty, ensuring Sue’s system would operate reliably into the future. The process included:

• Safe removal of the faulty inverter
• Installation and commissioning of the new unit
• Re-using existing cabling where possible
• Leaving the site clean and tidy after completion

The Result

With her new inverter in place, Sue’s solar system is now running at full capacity again, giving her peace of mind and long-term energy savings. She was particularly pleased with the clear communication and professionalism of our team.

Here is what Sue had to say: “Absolutely fantastic. Great work. Came very quickly and rang ahead to let us know when they were on the way. Took the time to explain what was wrong, how they were going to fix it and showed us how to monitor the inverter going forward. Outstanding in all aspects.”